free shipping for online orders over $300
Shipping Policy & online purchase returns/exchanges
We will ship your purchase within 1-5 business days depending on availability of goods. It is our full intent to deliver in a timely manner.
Online Return and Refund Policy
If you need to return or exchange your online purchase, we will do our best to accommodate your request. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. However, we do handle returns on a case by case basis. We stand behind our goods and services and want our customers to be satisfied and enjoy a good experience with Barcelino.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted for a refund.
You can always contact us with any return questions at [email protected].
Certain types of items cannot be returned, such as special orders, custom-made and/or altered clothing.
We will notify you once we have received and inspected your return. Upon approval of and acceptance of your returned item, you’ll be promptly refunded on your original payment method. Return shipping costs are not refundable.