frequently asked questions

At the moment, we do not provide online shopping through our website. Please contact our stores for more information about specific products.

No refunds after 7 days.

Your receipt must accompany all exchanges and returns.
All cash & credit card refunds are subject to 20% service charge or full credit on exchanges.

All sales are FINAL on sale merchandise, altered clothing and accessories.

We do not accept returns on Evening Gowns, Cocktail and Day Dresses. Please contact our stores if you have any specific inquiries.

We offer expert alterations at additional cost for only items purchased from Barcelino. Please contact our stores for more information.

Yes. We provide Made-to-Measure for Suits & Jackets, Pants, and Dress Shirts all made in Italy. Please contact our stores for more details or to set up an appointment.

At this time, we do not sell or ship our products internationally. 

Yes and depending, you may be eligible to save on the California sales tax. Please contact our stores for more information.

We have expert fashion stylists at each of our stores. Contact your favorite Barcelino store and our stylists will assist you with catalog pictures and sizing information. We can take orders over the phone!

Please read our Terms and Conditions for our policies regarding your privacy and usage of your online data. 

Thank you for joining us! We occasionally send emails about upcoming store-wide sales events and special events such as trunk shows and collection launch parties.

No spam, we promise!

You may click “Unsubscribe” at the bottom of an email communication from us.

Please contact our stores for any assistance required. Customer service is available in accordance to store hours.